COMMONLY ASKED QUESTIONS
Everything You Need to Know
To fully support our customers, we’ve compiled a comprehensive collection of the most frequently answered questions. Take a look below, and if your question isn’t covered, don’t hesitate in reaching out.
What are your prices?
Our prices are subject to change depending on quantity, payment term, delivery time. We will send you an updated price list after your company contact us for further information.
Do you have a minimum order quantity?
Yes, we normally require 24MT/one 24"GP.
Can you supply the relevant documentation?
Yes, we can provide all valid registration documents you require.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 10-30 days after receiving the deposit payment.
The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.
If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
What kinds of payment terms do you accept?
You can make the payment to our bank account:
(1)TT30% deposit in advance, 70% TT/LC at sight balance against the copy of B/L.
(2)100%LC at sight.
(3)Negotiation
What is the product warranty?
We warranty our materials and workmanship. Fertilizer shelf life is usually 2 years or more. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
How about the shipping fees?
The shipping cost depends on the shipping company's quotation, follow the market.
We check up-to-date prices for you and offer our services for free as well.
CONTACT SUPPORT
How Can We Help?